Return Policy

Authorization for returning products:
Prior authorization from Alaven Pharmaceutical LLC is required for all returns. The Return Authorization (RA) number must be displayed on the shipping carton containing return product. Please call Alaven Return Goods department at (toll free): 1-888-317-0001 or email retruns@alavenpharm.com.

Dating of returnable goods:
Time frame: From 6 months prior to expiration date up to 12 months after expiration date.

Product must be in original container.

Conditions required to receive credits:
A valid Return Authorization (RA) number must accompany all returns for proper credit

RA Numbers are valid for 75 calendar days from issuance. Expired RA numbers will be considered invalid and no credit will be issued.

Products returned must match RA for credit, including lot number.

All products must be returned to Alaven or agent of APC within 75 days to receive credit. Products that have been destroyed by customer or agent of customer will not receive credit.

Product must be in original, unopened, unaltered container to receive full credit.

Partial returns will be credited at 50% of original sale price.

Credit issued is based on price at time of original sale. Adjustments will be made for products purchased through buying groups and special deals/promotions.

Returns due to overstock are subject to 20% restocking fee. Prior approval is required.

Shipping errors and/or damaged shipments:
Products shipped in error by Alaven or products damaged in transit must be reported to APC within 5 working days of receipt and must be returned to Alaven within 15 days of receipt. Contact Alaven Customer Service at 1-888-317-0001.

Transportation charges:
Prepaid by customer except when error is due to Alaven.

Terms of return policy:
Alaven will not reimburse fees due to processing third party returns, destruction charges, shipping costs or processing.

All returns are subject to review by Alaven. Issuance of a RA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of return goods by Alaven or Alaven contracted return facilitator.

No credit will be issued for return goods received without a valid RA number. Unauthorized return goods will be destroyed.